MacMall loses a customer

I've been a relatively happy MacMall customer for quite a few years. I don't know if I've spent ten thousand dollars with them, but it's been thousands for sure.

Today they decided to spam me. I had never signed up for any email from them. In fact, I'm pretty sure I've phoned in every order I've every placed with them. Their website just isn't very useful when you're trying to order something, so I've ordered out of their paper catalog. But they got my email address somehow, so one of the following happened:

  1. I ordered something online and have forgotten about it
  2. I screwed up and gave one of their operators my email address
  3. They harvested my email address from somewhere

In any case, today I received an email from them trying to sell me Adobe After Effects. It's not a product I'm interested in. I don't think I ever will be. I work with pixels that stay put, rather than pixels that jump around (print, rather than video).

And I really don't like getting spam.

So I called up their 800 number and asked for a customer service rep. I explained what had happened. And asked that they remove me from all of their mailing lists, both electronic and print.

I'm not sure what marketing genius thought up the idea of spamming their customers, but with any luck, he'll be in an unemployment line soon. While they had always had acceptable customer service, it was nothing special, and there are a half-dozen other sources for the hardware and software I would normally buy from them. And those other sources haven't spammed me.

Goodbye, MacMall.

Copyright 2009, Dave Polaschek. Last updated on Mon, 15 Feb 2010 14:08:44.