another experiment · Jan 6, 06:56 AM by Dave Polaschek
A few months ago, I bought a software package. I bought the previous version because the new one wasn’t available and I was promised a free upgrade.
Two months ago I accepted a new job.
A month ago, the company I’m working for bought the company that made the software package.
The new version appears to be selling like hotcakes, but is also now available to me via the company’s internal servers.
I’m trying to decide whether I want to go to the effort of trying to get my free upgrade via “normal” channels, or if I should just bring home a copy of the new one. While “interesting experiments” like this give me something to write about here, but there’s a cost. They’re interesting because either I’m frustrated or I’m making someone else nuts, and that isn’t always pleasant.
So what do you think? Do I poke the customer support people with a sharp stick over not having gotten my free upgrade, or do I just suck it up and have one less thing to write about?
I think that part of working for a company is immersing yourseulf in the customer experience of that company, so that you can find places to help the processes that make up the company better.
So, yeah, it’s a pain in the ass to upgrade through the normal channels, but it t4ells you a lot about the culture in which you’re working.
— Dan Lyke Jan 6, 12:02 PM #Yeah, that’s what I figured. But I was hoping someone would encourage me to avoid the pain in the ass.
— DaveP Jan 8, 07:16 PM #
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